Contact & Privacy Rights
Use this page to route website privacy requests, applicant-report requests or disputes, accessibility assistance, and general service questions.
Sensitive identity documents and applicant information should be submitted only through an approved secure method.
Privacy, applicant, and accessibility request routing
This page separates general website requests from applicant-report disputes and accessibility assistance.
1Choose the Correct Request Type
Routing a request correctly helps STC VeriShield protect information and respond efficiently.
Website Privacy Request
Access, correction, deletion, copy, restriction, preference, or other applicable request concerning website or business-contact information.
Start by email →Applicant Report Request or Dispute
Request a copy of available applicant-report information or dispute information believed to be inaccurate or incomplete.
Start by email →Accessibility Assistance
Request an alternate format, communication assistance, or help with an accessibility barrier.
Start by email →General Service Inquiry
Ask about screening, verification, testing coordination, bankruptcy, civil-record, judgment, lien, registry, or transportation services.
Open contact page →2Website and Business-Contact Privacy Requests
Depending on applicable law and the relationship involved, a person may request access, correction, deletion, a copy, restriction, objection, or information about certain processing.
Rights and exceptions vary by jurisdiction, information type, legal duty, contract, security need, and relationship.
3Applicant Report Requests and Disputes
A person who believes that information in an applicant screening report is inaccurate or incomplete may submit a dispute and supporting information.
A request concerning an applicant report should be clearly identified so that it is routed separately from a general website privacy request.
- Identify the employer or organization connected to the request.
- Provide the approximate report or application date.
- Identify the specific item believed to be inaccurate or incomplete.
- Describe the requested correction and include relevant supporting information.
- Use the secure identity-verification process provided by STC VeriShield.
4Identity Verification
STC VeriShield may need to verify identity, authority, and relationship before disclosing, correcting, deleting, or changing information.
The verification method will be proportionate to the sensitivity of the information and the risk of unauthorized access.
5Authorized Agents and Representatives
A request submitted through an authorized agent or representative may require proof of authority and direct identity confirmation from the person involved.
STC VeriShield may decline to disclose information to an agent when authority or identity cannot be reasonably verified.
6Response Timing
STC VeriShield will acknowledge and respond within the period required by applicable law or the governing service process.
Additional time may be needed for complex, high-volume, archived, disputed, or identity-sensitive requests. The requester will be informed when an extension or additional information is needed.
7Limitations and Exceptions
A request may be limited or denied when information must be retained or processed for legal compliance, security, fraud prevention, dispute handling, recordkeeping, contract performance, protected legal claims, or another permitted purpose.
A response will explain an applicable limitation when required.
8How to Submit a Request
Begin with the email address or telephone number below. Identify the request type in the subject line and do not include sensitive documents in the first message.
10525 Browning Road
Lithia, Florida 33547
Email: stcintake@stcverishield.com
Phone: 813-737-4201